INSTANT CLICK & COLLECT
BUY ONLINE & PICK UP IN-STORE STRAIGHT AWAY

Our Refund Policy

Please choose carefully ...

We do not normally give refunds if you:

  • simply change your mind, or
  • make a wrong decision.

You can choose between a refund, exchange or credit where goods:

  • are faulty

  • have been wrongly described

  • are different from a sample shown to you, or

  • do not do what they are supposed to do.

Please retain your receipt as proof of purchase.

 

Wrong size?

If you've picked the wrong size, send it back to us and we'll do our best to find you the same product in the correct size. If this isn't possible, you can choose something from our online store as a replacement. Any balances will be credited to your store account. Sorry, we don't offer refunds. All goods are returned to us at your own cost.

Send your goods (with a copy of the receipt) to:
Decked Out Skateboards
848 Old Princes Highway Sutherland 2232 NSW Australia.
Ph: 02 9542 6300

 

Warranties

Decks

Skateboard decks are guaranteed for up to 30 days against manufacturer defects. Manufacturer defects include: delamination, off-centre mounting holes and warpage. We don't refund or exchange decks that have snapped because you've landed them incorrectly. No skateboard is indestructible ... and any skateboard will break once pushed past it's structural limit. Nevertheless, if your skateboard has delaminated or broken due to inadequate gluing, we'll have a look at it.

Send your faulty decks (with a copy of the receipt) to:
Decked Out Skateboards
848 Old Princes Highway Sutherland 2232 NSW Australia.
Ph: 02 9542 6300

Goods are sent back to us at your own cost. But if the deck is genuinely faulty, we'll exchange it AND refund your postage costs.

 

Trucks

Problems with trucks are rare. But no product is unbreakable. We don't return or replace trucks that you have pushed past their structural limit. In the rare event of a manufacturing fault (e.g. a truck with unequal axle lengths), we're happy to give you a replacement.

Send your faulty trucks (with a copy of the receipt) to:
Decked Out Skateboards
848 Old Princes Highway Sutherland 2232 NSW Australia.
Ph: 02 9542 6300

Goods are sent back to us at your own cost. But if the trucks are genuinely faulty, we'll exchange them AND refund your postage costs.

 

Shipping

All orders $60 or more require a signature on delivery, unless you give an "authority to leave" the goods in the order notes. By granting an authority to leave, you take full responsibility in the event that the goods go missing once delivered by the carrier (as evidenced by the tracking information).

In the event that a signature is required and nobody is home, the carrier will leave a calling card with instructions on what to do next. You may also receive electronic notifications. If the goods end up being returned to us, you will be required to pay for additional shipping costs to re-send the items.